Ordering
Add items from several shops to the same cart, then pay once, with or without an account, by card, Apple Pay or Google Pay. Each shop prepares and ships its own part: you may receive several parcels.
Tracking my order
With an account: see “My orders”. Without an account: use the tracking link sent by email, or the order tracking page with your email address and order reference.
Delivery
The estimated delivery date is shown on every product page and at checkout. Times and rates are detailed in our delivery policy.
Returns and refunds
You have fourteen days from delivery to change your mind. Requests are made from your order page. Everything is explained in the returns and refunds policy.
Payment
Payments are processed by Stripe: no card data is stored on the site. You are charged in euros; if you display another currency, the conversion is indicative.
A problem with an order
First contact the seller from your order page. If no solution is found, write to us: we can arbitrate. See the Darmi Vault guarantee.
My account and my data
From your account you can update your details, choose whether to receive our news, download your data or ask for its deletion. See the privacy policy.
Still have a question?
Write to us or email hello@darmivault.com: we reply as soon as we can.