1. Right of withdrawal
If you are a consumer, you have fourteen days from receipt of the product to withdraw, without giving a reason (articles L. 221-18 et seq. of the French Consumer Code).
Where an order arrives in several parcels, the period runs from receipt of the last item of the order concerned.
2. How to request a return
- Sign in and open the order under My orders.
- Click Request a return, select the items and give a reason.
- The seller reviews the request and sends you return instructions.
- Send the complete product back in a condition that allows resale.
You may also notify your withdrawal by email to hello@darmivault.com.
3. Return costs
Where the return results from a non-conforming, damaged or wrong product, return costs are borne by the seller.
4. Refund
The refund is issued no later than fourteen days after the product is recovered or after proof of return shipment, whichever comes first.
It is made to the payment method used for the order. The actual credit time depends on your bank, usually five to ten working days.
Original delivery costs are refunded on the basis of the cheapest standard delivery method offered.
5. Statutory exceptions
The right of withdrawal does not apply to, among others, made-to-measure or clearly personalised goods, goods liable to deteriorate rapidly, unsealed goods that cannot be returned for hygiene reasons, and unsealed recordings or software (article L. 221-28 of the French Consumer Code).
6. Statutory guarantees
Independently of the right of withdrawal, you benefit from the French statutory guarantee of conformity (articles L. 217-3 et seq. of the Consumer Code) and the guarantee against hidden defects (articles 1641 et seq. of the Civil Code), at no cost to you.
7. Damaged or non-conforming product
Open a request from the order page, attaching photos. The seller has a set time to propose a solution. Failing agreement, you may escalate to Darmi Vault, which can arbitrate and, where appropriate, trigger a refund.
8. Disputes
Any unresolved complaint may be sent to hello@darmivault.com, then to the consumer mediator named in the legal notice.