Answers to keep you moving.

Click “Open my shop”, then enter your email address, a password and your shop name. Then confirm your address with the link we email you.

If you already have a customer account, sign in first: you will only be asked for your shop name.

No. There is no subscription, sign-up fee or listing fee. Darmi Vault only takes a 3% commission on your sales.

Check your spam folder. From your account, you can ask for the link to be sent again. If the address you entered has a typo, write to us from the Contact page.

Yes. As soon as you sign up, you can use the Seller Center: customise your shop and create your product listings as drafts. Nothing is visible to the public until your shop is activated.

Your company registration number (SIREN in France); a valid ID document; the IBAN of the account that will receive your sales (in the United States, your account number).

Sole traders in the European Union also provide their tax number, because we have to report your sales every year.

We don’t ask for an extract of registration or proof of address by default. If we need anything else, we’ll write to you and explain why.

Every application is reviewed by a person on our team. How long it takes depends on how many applications we have and whether yours is complete, so we can’t guarantee a timeframe. You’ll get an email for every decision or request for more information.

The most common reasons: a company number we can’t find or that doesn’t match the declared name, an unreadable or expired ID, a bank account that isn’t in the name of the seller or their company, a missing tax number, or seller commitments that haven’t been accepted.

The “Activation” page in your Seller Center shows exactly what’s missing.

They are encrypted. Only our verification team can open them, they are never published, and they are deleted at the end of the legal retention period.

Your business must be registered in one of these countries: France, Belgium, Germany, Italy, United Kingdom, United States.

In the Seller Center, open “My products”, then “Add a product”. Fill in the title, description, price, category, stock and weight, then add your photos.

The product becomes visible once your shop is activated and you publish it.

Yes. Each product can have variants (size, colour…), each with its own price, stock and SKU.

Stock is set per product or per variant. Your dashboard flags products that are out of stock and those that fall below the alert threshold you chose.

You commit to offering only products that comply with EU law and other applicable law: safety, labelling, intellectual property and prohibited products. A non-compliant product may be removed.

You get an email and a notification in your account. The order appears under “Orders”, with the delivery address and the items to prepare.

The customer pays once, but each shop receives its own order with its own reference. You only see the items that concern you.

Yes, as long as it hasn’t shipped, by giving a reason. The customer is refunded and the items go back into your stock.

Platform rates apply by default, zone by zone. You can set your own under “Shipping”: flat rate, by weight or per item, with free shipping above an amount if you wish. Customers always see the exact amount before they pay.

Customers can order from these countries: France, Belgium, Germany, Italy, United Kingdom, United States. You choose the ones you ship to under “My shop”. Outside the European Union, a shop ships to customers in its own country.

In the order, choose “Ship” and enter the carrier and tracking number. The customer is notified and can follow the parcel from their account.

Darmi Vault doesn’t create shipping labels: you ship with the carrier of your choice.

3% per sale, charged only when you sell. No subscription, no sign-up fee, no listing fee.

On the price of the items, excluding shipping: the shipping costs paid by the customer are yours. It is calculated on each sale when the order is paid, then deducted from the amount paid out to you.

A specific rate can be agreed with a shop; it is then shown in its Seller Center. Each sale keeps the rate in force when it was paid: a rate change never affects past sales.

It is returned in proportion to the amount refunded: Darmi Vault keeps no commission on the refunded part.

Your share is paid by bank transfer to the account registered in your Seller Center, after a 7-day holding period following the order. This leaves time to handle early returns.

A payout may be suspended if there is an ongoing dispute, a bank chargeback or suspected fraud.

Under “Finances”: every sale with its commission, refunds charged to you, the status of each payout and the transfers made. You can export your sales, commissions and transfers as CSV files for your bookkeeping.

This statement is for information only: it isn’t a payment account.

Enter the new details under “Payments”. The new account is checked before any payout, and an email confirms the change.

The part of the refund charged to you is deducted from your next payouts.

The customer requests a return from their account within 14 days of delivery. You receive the request under “Returns”: accept it, or decline it with a reason. Once the item is back, you confirm receipt and the refund is triggered.

Our team looks into it with you and the customer. The payout for the order concerned may be put on hold until it’s resolved, as set out in the seller terms.

Yes. As a seller, you honour your customers’ right of withdrawal and the legal guarantees they are entitled to.

Not at the moment: discount codes aren’t available on Darmi Vault today. We’ll update this answer if that changes.

Yes. Each product can have a compare-at price, shown crossed out next to the selling price. It must be a price you have actually charged, in line with the rules on price reduction announcements.

Use a password you don’t use anywhere else and never share it: our team will never ask for it. You can change it at any time from “My account”.

On the sign-in page, choose “Forgot password”: we’ll email you a reset link.

Any change to your bank details is confirmed by email. If you didn’t make the change, contact us straight away.

Write to us from the Contact page. Security researchers can also find our contact details in the site’s security.txt file.