REFUND & RETURN POLICY — DARMI VAULT
Last updated: August 12, 2026
At DARMI Vault, we want every customer to be fully satisfied with their purchase. If you are not satisfied with your order, you may request a return and refund in accordance with the conditions outlined below.
1. Right of Withdrawal
In accordance with applicable French consumer protection laws, you have the right to cancel your purchase within 14 days from the date you receive your order, without having to provide a reason.
After notifying DARMI Vault of your decision to withdraw from the purchase, you have an additional 14 days to return the product.
Items must be returned in their original condition, unworn, unwashed, and with their original tags and packaging where applicable.
2. Return Conditions
To be eligible for a return, the item must:
- Be unworn and unwashed;
- Be in its original condition;
- Have its original tags attached;
- Not show signs of use, damage, stains, or unusual odors;
- Be returned with its original packaging when applicable.
DARMI Vault reserves the right to refuse a return if the product has been used, damaged, or handled beyond what is reasonably necessary to inspect its nature, characteristics, and condition.
3. Non-Returnable Items
Certain products may not be eligible for return where permitted by applicable law, including products that are personalized, made to order, or specifically customized at the customer’s request.
4. How to Request a Return
Before sending your package back, please contact us at:
Email: younoussdiaw@darmivault.com
Your return request should include:
- Your full name;
- Your order number;
- The item(s) you wish to return;
- The reason for the return, if you wish to provide one;
- Your preferred resolution, such as a refund or exchange.
We will then provide you with the necessary return instructions.
Return Address:
DARMI Vault
129 Boulevard Davout
Apartment 327
75020 Paris
France
We strongly recommend keeping your shipping receipt and tracking information until your return has been confirmed by DARMI Vault.
5. Return Shipping Costs
Unless the product is defective, incorrect, or the return is due to an error made by DARMI Vault, return shipping costs are the responsibility of the customer.
If the return is due to a defective or non-conforming product, or an error made by DARMI Vault, we will cover the applicable return shipping costs in accordance with French law.
6. Refunds
Once we receive and inspect your returned item, DARMI Vault will notify you whether your refund has been approved or rejected.
If approved, your refund will be issued using the same payment method used for the original purchase, unless otherwise agreed with you.
In accordance with applicable law, refunds will generally be processed no later than 14 days after you notify us of your decision to withdraw from the purchase. However, DARMI Vault may delay the refund until we have received the returned goods or until you provide proof that the goods have been shipped back, whichever occurs first.
The refund will include the standard delivery charges originally paid for the order where required by applicable law. Any additional delivery costs resulting from choosing a more expensive shipping method than the standard delivery option will not be refunded.
7. Damaged, Defective, or Incorrect Items
If you receive an item that is defective, damaged, or different from the item you ordered, please contact us as soon as possible at:
Please provide your order number and, where possible, photographs showing the issue with the product.
Depending on the circumstances and applicable law, DARMI Vault may offer a replacement, exchange, repair, or refund.
8. Exchanges
Exchanges may be offered depending on product and size availability.
If the requested replacement is unavailable, you may return the original item and receive a refund in accordance with this policy and applicable law.
9. Refused Returns
A return may be refused if the product:
- Has been worn or washed;
- Shows significant signs of use;
- Has been damaged after delivery;
- Is missing its original tags where applicable;
- Has been personalized or specifically made for the customer and falls under a legal exception to the right of withdrawal.
If your return is refused, DARMI Vault will contact you to explain the reason.
10. Legal Guarantees
Nothing in this policy limits any rights you may have under applicable French consumer protection laws, including the legal guarantee of conformity and the legal guarantee for hidden defects.
These legal guarantees apply independently of DARMI Vault’s commercial return policy.
11. Contact Information
For any questions regarding returns, refunds, exchanges, or your order, please contact us:
DARMI Vault
129 Boulevard Davout
Apartment 327
75020 Paris
France
Email: younoussdiaw@darmivault.com
DARMI Vault — Paris, France